Providing compassionate, non-judgemental care

There is complexity around the definition of a person with a larger body.

There is also distinction between a person in a larger body and the medical condition of obesity.

The World Health Organisation defines obesity as a chronic relapsing disease characterised by abnormal or excessive fat accumulation that may impair health.

In simplest terms if you feel your size and/or weight impact your life- this may be positively or negatively- we specialise in your care.
Examples may include community/workplace interactions, comfort, mobility and/or requiring specialised health interactions.

For healthcare professionals and services a patients body size can have impacts on clinical resources and ‘usual care’ pathways as these patients may require specialised planning to provide excellent care.

Specialisation means we have a deep understanding of the research literature, potential and common complications associated with excess adipose tissue, specialised equipment and environmental needs as well as professional and community support networks. We have extensive experience effectively working with people in larger bodies.

The right language to use when talking about someones body size is highly personal. If you feel comfortable, and it is appropriate, it is always best to ask a person how they would like to address their size.

As a general guide we should use people first language i.e. A person in a larger body, A patient living with obesity. Large, big or plus size are appropriate layman terms and smaller/straight sized should be used as the comparative.
e.g. I am a person who is large and he is a person who is smaller or straight sized..

Obese is a medical term which is appropriate to be used for communication between healthcare workers where a diagnosis has been made.
Bariatric is a medical term which describes weight loss initiatives such as bariatric surgery or dietetics services specifically aimed at weight loss.

Yes, we have skills and experience in treating all manner of conditions. Additionally, we have a great professional network and will be happy to give you recommendations if we believe your care would be better managed elsewhere.

No referral is required to schedule an appointment with us. As primary healthcare providers, physiotherapists are equipped to assess and manage various health conditions. Should further investigations be necessary, we will make the appropriate referrals.

Please bring any relevant medical reports or imaging scans to your appointment. This information will help us provide the most informed and effective treatment.

Yes, Medicare partially funds 5 sessions per calendar year under the Chronic Disease Management (CDM) plan. Please provide a copy of your CDM plan from your GP prior to your initial consultation.

We accept all major private health funds. While we cannot determine the exact rebate as it varies per individual policy, we will provide you with a receipt to claim from your health fund.

Yes we provide care to plan managed and self managed participants. We are not a registered provider. This means we adhere to the NDIS Code of Conduct, have an effective complaints management process (see below) and each staff member has undergone an NDIS worker screen but we have not gone through the NDIS business audit process. We cannot provide service to NDIA managed participants.

Yes, we look forward to engaging with you and your home care provider.

Inner North Endocrinology is located at 771 Nicholson Street, Carlton North.

It is on the ground floor with flat access at the entry, throughout the service space and including the bathroom. 

It is fully wheelchair accessible including a spacious accessible bathroom.

If your appointment is after 5pm the front door will be locked. Please wait outside until your appointment time where you will be let in. 

There is ample street parking on Nicholson and surrounding street (1, 2 and 4P), public transport access via no. 96 tram, and bike parking at the front.

The waiting room has a bench seat of over 2m

Our consultation room chair has a seat width of 55cm, armrests and a safe working load of 350kg

The treatment table has a width of 75cm and a safe working load of 250kg

We have larger sized towels (for draping), blood pressure cuffs and weigh scales to 250kg should you require. 

Should you be of a size that is greater than the furniture provided as advertised we have a range of options to support your care and please reach out as we are happy to discuss how we can best provide safe and comfortable care to you. 

Please let us know if you have any specific or special needs or if there is anything we can do to make you feel more comfortable during your visit.

We kindly request 48-hours notice for cancellations. Appointments cancelled within 48 hours or missed without any notice will incur a fee equivalent to the consultation price.

Your privacy is paramount. We adhere to the Federal Privacy Act’s guidelines for managing patient health information. Our detailed Privacy Policy is available here.

For information on our incident management process, please refer to our Incident Management Procedures here.

We welcome general feedback, suggestions and compliments and are committed to continuous improvement.
If you have a complaint or privacy concern, please reach out to our staff in the first instance. If you are unhappy with the response please contact management directly via phone, email, or our Contact Us page. We take all feedback seriously and will address your concerns promptly.